IT services

The irreparable failure of a storage area on the central FIM file servers on 10.11. affects the data of the FIM mail server and the user homes of the FIM student computer pools.

Status of the FIM mail server

The data area of the FIM mail server was damaged by the outage, so that the mail service had to be switched off on Sunday. 10.11.. The mail data was restored from a backup, so that the FIM mail services have been available again since Tuesday morning.
Mails sent to FIM addresses in the meantime are not lost, but were still in the mail queues (either directly on the FIM mail server or on the sending mail server) and have already been delivered or will be delivered in the course of Tuesday, November 12.
Mails that were delivered on 10.11. between 3 a.m. and 6.20 a.m. (the time of the mail data area outage) are problematic. These mails were not yet in the backup and have been lost. However, we can see from the mail logs which mails these were. We will inform the very few affected FIM users about which mails have been lost so that they can react if necessary.

Status of user home directories of the FIM student computer pools

This data must also be restored from a backup. However, as this is a very large amount of data, restoring it will take several days.

We will prioritize the home directories of users who have recently worked in the FIM pools. They should be able to log in again from Wednesday. For users who have not been logged into the FIM pools for some time, it may take until Friday to restore their user homes.

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In the section "IT-Services" you will get an overview for IT services provided by the FIM IT support.

Information for new users can be found in the login and account area. Here you will learn, among other things, how to create your FIM Account. This forms the basis for the use of many IT services offered by the FIM  IT-Support. In order to get an overview over some basic services please have a look at the webpage First Steps.

We also offer introductory computer courses especially for first-year students as part of the FIM-Orientation-Weeks. The course materials (only in german) are still available for download after completion of the Orientation-weeks, so that they can then be worked on in self-study. In order to get access to the course material please register in StudIP for course 5000.

For students, we offer PC pools with FIM-specific software environments. For research and teaching we offer virtualization resources, file services and various online services (Git, Mattermost...).

In addition, we advise and support FIM chairs and institutions in planning and operating their local IT structures. For this purpose, we have established a number of services which we are happy to offer you on request. We also offer technical support to professors and staff within the scope of our resources. This includes, for example, equipment rental (tools, adapters, beamers) or help with the installation of servers.

In the software area we would like to point out centrally provided license software. For example, we provide the product Matlab for students (on pool computers) as well as for professors and employees (for use and installation on their local workstation).

In the Remote Access section you will find tools that are useful for accessing our computers from home.